We are delighted to share that Pet VM is now a part of Bandana Rx. Bandana Rx is a family owned small business where we believe in providing quality care, affordable pricing and excellent service
In the coming days, Bandana Rx and Pet VM will work closely together on this transition. While we work to complete the final steps in transition, we are committed to avoid any disruption in service to our customers.
Frequently Asked Questions
1. What does this mean for our customers?
Our customers can expect Business As Usual. This transition will not affect our customers.
Our staff will continue offering high level of service and work diligently to take care of our customers.
2. Is Bandana Rx a licensed pharmacy?
Yes, Bandana Rx is a licensed pharmacy just like Pet VM. This means that Bandana Rx holds itself to the highest level of service.
Like Pet VM, Bandana Rx is regulated by the Board of Pharmacy across various states, is regularly inspected for highest standards and follows all protocols in handling and
dispensing of drugs.
3. Where is Bandana Rx located?
Bandana Rx is located in Concord CA, minutes from Pet VM facility. This means that our customers can expect the same level of shipping service times.
4. Is Bandana Rx licensed in all states that Pet VM has a license with?
Yes. Bandana Rx holds a license in every state that Pet VM is licensed with. There will be no disruption in service to any of our customers due to this transition.
Bandana Rx also holds licenses in few additional states that we will start offering our service to in the coming days.
5. Does Bandana Rx offer the same quality in drugs?
Bandana Rx, like Pet VM, takes quality of drugs very seriously. We work with same providers to procure drugs and there is no difference in drugs available through Bandana Rx over any other provider.
Since Bandana Rx is also a licensed pharmacy, all drugs are purchased through Board of Pharmacy licensed providers only, whether manufacturers or distributors.
All drugs available through our service are FDA/EPA approved. All drugs offered are genuine and regularly inspected by Board of Pharmacy.
6. Who will process and dispense prescriptions now?
As part of the transition, we will commence processing and dispensing some prescriptions at Bandana Rx' facility.
By Aug 1, 2021, we expect all prescriptions to start processing and dispensing at Bandana Rx' facility.
7. What will happen to the refills on file that Pet VM has?
As part of the transition, all open refills will transfer to Bandana Rx. Our customers will be able to continue ordering their refills without any disruption.
8. Do I need to order through a different website?
Not at this time. https://petvm.com
will continue to be available to our customers to order their medications.
9. What happens next and what changes can I expect?
Both sites will be available to our customers and in coming days we will look to merge order history for providing a holistic account view.
10. Will my order history be preserved?
Yes. Order history will be available through and after the completion of transition.
11. Will my privacy be affected by this change?
No. We take privacy your very seriously. All information will be transfered from Pet VM to Bandana Rx in accordance with Board of Pharmacy laws.
Bandana Rx does not share or sell your information to any outside entity for solicitation or any other purpose.
You can continue shopping confidently with us.
12. Who can I contact for more information?
While we work through the transition, we will be happy to provide any information in this regard to you.
You can contact us by e-mail or phone to either Pet VM or Bandana Rx' contact information.
We welcome you as a part of Bandana Rx family and we look forward to serving your needs with the same passion as we do for our pets.