PetVM is now a BandanaRX company - Click here to find out more
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Please note: Your order will be shipped and processed through our facility Bandana Rx located at 5600 Imhoff Dr Ste E, Concord CA 94520

Satisfaction Guarantee

We offer you satisfaction guarantee on all purchases made with Pet VM, A Bandana Rx Company. Highlights of our satisfaction guarantee are:


  • Low Price

Our effort is (and always will be) to provide you products at affordable prices with low shipping & handling costs. In rare cases, if you find a lower cost medication at any other licensed pharmacy located in USA, we will price match (see price match in FAQs for details)


  • 30 Day Returns

Return your unused, unopened non-prescription items (except vaccines) within 30 days of purchase for full refund. Prescription items cannot be returned per Federal and State regulations


  • No Restocking Fee

We don’t charge restocking fee for any items you return


  • Highest Quality Product

All the drugs, vaccines and supplements we offer through our pharmacy, Bandana Rx, are sourced from reputed & licensed manufacturers/providers. The drugs we carry & dispense are U.S. FDA/EPA approved. All other products we offer are carefully selected for high quality and promoting wellness amongst pets. We honor and abide by all manufacturers’ guarantees and warranties


In the unlikely event that your ordered items do not fit your needs, you can return all unopened, unused non-prescription items (except vaccines), in their original packaging, within 30 days of the purchase for a full refund of returned products. Refunds will exclude any shipping charges incurred on the order. Please contact our customer service at 1 (888) 441 3856 to initiate your return.


Returning Vaccines

We do not accept returns on Vaccines. Vaccines are perishable items and shipped over ice, hence vaccines are non-returnable.


Returning Prescription items

We do not accept returns on prescription drugs. Federal and State regulations prohibit returns on prescription drugs, except when drugs are subject to a recall. These regulations are enforced to ensure that all prescription drugs do not get exposed to anyone’s control outside of the pharmacy. Click here for FDA directions to dispose of unused/unwanted prescription drugs.


Order Cancellation

If you wish to cancel your order for any reason, please contact us as soon as possible at 1 (888) 441 3856. We will make every effort to accommodate your request. Please note that an order cannot be cancelled after it has been shipped.


Missing or Damaged or Incorrect items

In the event you received any incorrect or damaged items in your order OR if any item is missing from the order shipment you received, please email us at [email protected] or call us at 1 (888) 441 3856 within 72 hours of receipt of your order to receive replacement for the missing/damaged/incorrect items.